Contact Us
1. Online Customer Service
Click "Online Chat" in the floating function button at the bottom right of the website to communicate with customer service in real time. Online customer service covers product inquiries, orders and recharge, API usage, account security and more.
The Platform provides 7x24 online support, and we will respond to your submitted questions as soon as possible.
2. Email
You can also contact us by email: swscnet-service@outlook.com
Please describe the problem context as clearly as possible in the email, and attach necessary screenshots or order numbers so that we can quickly locate and handle it.
3. Business Cooperation / Enterprise Customization
For enterprise customers, we provide model procurement, private deployment, enterprise-grade API gateway, dedicated computing power and customized technical support services.
If you are interested in cooperation, please contact us via online customer service or email, briefly describe your business scenario and scale of demand, and the business team will get in touch with you as soon as possible.
4. Feedback and Suggestions
We welcome suggestions on Platform features, model quality, documentation and billing rules. Every piece of feedback helps us improve continuously.
If you encounter usage issues, please include the page where the problem occurred, the time and the steps taken, so that the technical team can reproduce and investigate.
5. Response Time and Security Reminder
General inquiries will be replied to within 24 hours; for complex issues involving orders and billing, we will handle them within 1-3 working days and inform you of the progress via the original contact method.
- Do not send sensitive information such as your full bank card number, payment password or SMS verification code during communication;
- Customer service will never proactively ask for your password or verification code. Please beware of fraudulent messages impersonating customer service;
- For refund-related applications, please also refer to the process and requirements in the Refund Policy.