Privacy Policy

Last updated: August 21, 2026

1. Introduction

Welcome to 晟维AI (hereinafter "the Platform"). We place great importance on the protection of your personal information and privacy. In accordance with the Cybersecurity Law of the People's Republic of China, the Personal Information Protection Law of the People's Republic of China and other laws and regulations, we have formulated this Privacy Policy (hereinafter "this Policy").

This Policy explains how we collect, use, store, share and protect your personal information, as well as the rights you enjoy, when you visit the Platform website and use the API services and online customer service we provide.

Please read this Policy carefully and fully understand it before using our services. By starting to use or continuing to use the Platform services, you acknowledge that you have fully understood and agreed to all contents of this Policy.

2. Information We Collect

To provide you with stable and secure API services, we may collect the following information during your use of the services:

Account information: the account, contact details (such as email) and real-name information you provide when registering, logging in or recharging;
Transaction information: recharge order number, payment amount, payment channel and transaction time, used for order verification and reconciliation;
Usage information: API call logs, Token consumption, call time, call frequency and request content (such as content you actively pass to models), used for metering, billing and security auditing;
Device and network information: IP address, browser type, operating system, device identifier and access time, used for security protection and service quality analysis;
Customer service communication: content and contact details you actively provide when communicating with us via online customer service, email or other channels.

3. How We Use Information

The information we collect is used only for the following purposes:

Providing, maintaining and improving the Platform's products and services, including API calls, metering and billing, and balance management;
Account management and identity verification to safeguard account and transaction security;
Providing customer support and responding promptly to your inquiries, complaints and after-sales requests;
Performing security protection to identify, prevent and address fraudulent or abusive behavior;
Statistically analyzing product usage to optimize user experience and service performance;
Fulfilling obligations under laws and regulations, or cooperating with regulatory requirements in accordance with the law.

4. Storage and Protection of Information

Please keep your account, password and API keys secure. The Platform shall not be liable for information leakage caused by your own negligence, but we will assist you in taking remedial measures to the best of our ability.

Transmission security: encrypted transmission (such as HTTPS/TLS) and encrypted storage are used for data transfer in supported environments;
Access control: only authorized employees may access your information on a least-privilege basis, and access logs are retained;
Permission isolation: access control and masked display are implemented for sensitive data such as API keys and Token balances;
Retention period: we retain your information only for as long as necessary to achieve the purposes described in this Policy, except as otherwise required by law; beyond the retention period, we will delete or anonymize it in accordance with the law.

5. Sharing and Disclosure of Information

In the event of a merger, acquisition or asset transfer, we will require the successor to continue to comply with this Policy, or re-obtain your consent.

We have obtained your explicit authorization or consent;
Providing necessary order and transaction information to third-party payment institutions to complete payment settlement;
Disclosure is required by laws and regulations or judicial or administrative authorities;
It is necessary to protect the legitimate rights and interests of the Platform, users or the public (such as responding to fraud or abuse).

6. Cookies and Local Storage

To enhance your browsing experience, the Platform may use cookies or browser local storage to record non-sensitive information such as language preference and login status. You can manage or clear cookies through your browser settings; some features may be affected, but this will not affect your use of the API services.

7. Your Rights

To exercise the above rights, please contact us through the channels listed in the final section of this Policy. We will respond within the time limits required by laws and regulations.

Query, access and copy your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information when eligible;
Withdraw your consent to information processing (withdrawal does not affect processing already carried out before withdrawal);
Cancel your account. After cancellation, we will delete or anonymize your information within a reasonable period as required by laws and regulations.

8. Protection of Minors

The Platform's services are intended for enterprises and developers, not minors. If you are a minor, please use the Platform under the guidance of a guardian and do not provide personal information to the Platform. If we discover that we have collected a minor's personal information without guardian consent, we will delete the relevant information as soon as possible.

9. Updates to This Policy

We may revise this Policy from time to time. After an update, we will publish the latest version on this page and indicate the effective date at the top. If an update involves your material rights and interests, we will notify you separately via on-site announcements or email. Your continued use of the Platform services constitutes acceptance of the updated Policy.

10. Contact Us

We will respond to your feedback within 15 working days.

Online customer service: click "Online Chat" in the floating function button at the bottom right of the website;
Email: swscnet-service@outlook.com